Refund policy

Returns & Exchanges

We hope you love your JOOUN shoes. As a small-batch brand, we currently do not accept returns or offer refunds. However, we understand that finding the right fit is important, so we are happy to offer size exchanges, subject to availability.

Size Exchanges

Size exchange requests must be submitted within 25 days of delivery.

To be eligible for an exchange, shoes must be:

  • Unworn and in their original condition

  • Free from signs of wear, dirt, scuffs, or damage

  • Returned with all original packaging, including the shoe box and any included accessories

We recommend trying your shoes on indoors on a clean, soft surface to avoid marking the soles.

Once your exchange is approved and the original pair is received and inspected, we will arrange shipment of your replacement size.

Exchange Availability

Because JOOUN styles are produced in limited quantities, we cannot guarantee that your requested size will be immediately available.

Exchange timelines may vary depending on size availability. If your requested size is temporarily unavailable, we will provide an estimated restock timeline when possible. Please note that some sizes or styles may not be restocked.

Shipping Costs

Customers are responsible for the cost of shipping their original pair back to us for an exchange. JOOUN will then cover the cost of shipping the new pair.

Original shipping charges are non-refundable.

Requesting an Exchange

To request a size exchange, please contact us with your order number, current size, and requested size. Please do not send an item back without first receiving exchange approval from JOOUN.

Final Sale

All purchases are considered final sale and are not eligible for refunds, including situations where a customer changes their mind or no longer wants the item.

By placing an order with JOOUN, you acknowledge and agree to our return and exchange policy.